Returns and Refunds

At Dill & Johan Furniture, we want you to be completely satisfied with your purchase. However, please note that we do not offer refunds, exchanges, or returns for change of mind. This policy applies to orders that have not been shipped yet as well. We strive to provide accurate images for illustration purposes only, but please understand that colors, finishes, and textures may vary.


Please note that we reserve the right to determine how discounts are applied and to whom they are offered. While we strive for accuracy, errors may occur in discount information. We cannot guarantee the availability or accuracy of the discounts beyond 24 hours after purchase. Therefore, it is your responsibility to ensure that the discount is applied at the time of purchase. Any concerns or issues related to discounts should be promptly addressed with our customer service team.

Lastly, special and custom orders begin production immediately after order placement. As these items are manufactured to your specifications, they cannot be returned, canceled, or changed at any time. Full payment is required for special orders and is non-refundable.

*Please note That Dill & Johan has a strict no refund, credit or exchange policy on change of mind or if there is inadequate access to your property*

Please ensure you take the time to measure and check your access, to ensure the items can fit through your doors / lift / stairwell. Items that do not fit through access ways upon delivery are not eligible for a refund.