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At Dill & Johan Furniture, we take pride in crafting and delivering high-quality furniture tailored to our customers' needs. Due to the bespoke nature of our products, once an order is confirmed, we are unable to accept cancellations or offer refunds for change of mind.

However, in accordance with the Australian Consumer Law (ACL), our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you encounter any issues with your purchase, please contact us at contact@dillandjohanfurniture.com.au. We are committed to addressing any concerns in line with our obligations under the ACL.

This policy is subject to change without notice. It does not exclude or replace your rights under the ACL.